How much is [treatment]?
For specific pricing information, please refer to our fee guide available here. Our fee guide provides detailed pricing for all treatments offered at our clinic. If you have any further questions regarding pricing or need assistance, feel free to contact us directly.
Do you accept insurance?
We accept a wide array of insurance plans. Among those we accommodate are Pacific Blue Cross, Alberta BlueCross, Canada Life, Chambers of Commerce, Johnston Group, Maximum Group, ClaimSecure, Coughlin, D.A. Townley, Desjardins, Empire Life, Equitable, GMS Carrier 50/ESI, Greenshield, Group Health, Group Source, Industrial Alliance, Manion, Manulife, Medavie, Nexgen/Cooperators, People Corporation, RWAM, Simply, SSQ, Beneva, Sunlife, and Teamsters. Additionally, we are able to bill ICBC and WSBC. For those without insurance coverage from these providers, we accept payment via cash, Visa, Mastercard, Debit, and American Express.
Do you bill MSP?
We are able to direct bill to MSP for eligible clients. It's important to consider that MSP coverage is subject to income and/or age thresholds, which may affect your eligibility. If covered, MSP typically allows for 10 combined visits for massage, physiotherapy, chiropractic, or acupuncture, reimbursing $23 per visit.
What does ICBC cover?
ICBC coverage is immediate if the treatment is related to an MVA within the past twelve weeks. The coverage period ends twelve weeks from the accident date. Approved treatments include 12 sessions of massage therapy, 25 sessions of physiotherapy, 25 sessions of chiropractic care, 12 sessions of kinesiology, and 12 sessions of acupuncture. If uncertain about coverage status or past the coverage period, feel free to contact us for clarification, and we can liaise with your adjuster to confirm coverage.
Please note, all initial massage visits are to be one hour, and subsequent must be at least 45 minutes. In addition, there is a surcharge of $18 per visit, for initial visits and subsequent 45-minute massage visits.
If you have an open claim from a previous accident, we can request coverage on your behalf. Simply contact us with your claim number, and we'll handle the rest.
What do you bill WSBC for?
We offer billing services for chiropractic, physiotherapy, and acupuncture treatments under WSBC coverage. However, it's essential to note that we do not bill for kinesiology or massage therapy. Please be aware of the maximum number of treatments (15 visits for the initial), with an end date set at six weeks from the initial visit, provided the treatment was within the past eight weeks.
What do I need to bring?
For your initial appointment, please ensure you have completed your intake form or arrive early to fill it out. Additionally, kindly bring along your extended health card if you possess one. You can conveniently access and complete your forms online or print them out prior to your visit.
What should I expect during my first appointment?
During your initial appointment, your therapist will conduct a comprehensive assessment to gain insight into your condition. Based on this assessment, they will develop a personalized treatment plan tailored to your specific needs, and commence treatment accordingly.
How many sessions will I need?
The number of sessions required varies depending on the nature and severity of your condition. Following your initial assessment, your therapist will collaborate with you to establish a treatment plan, which will include an estimate of the anticipated number of sessions.
Do you treat specific types of injuries or conditions?
Absolutely, we specialize in addressing a diverse range of injuries and conditions, including but not limited to sports injuries, workplace injuries, motor vehicle accident injuries, chronic pain, vertigo, pelvic floor issues, and more.
What should I wear to my appointment?
We recommend wearing comfortable attire that allows for freedom of movement, especially if your session involves physical therapy exercises or assessments.
What is shockwave therapy, and what should I expect?
You can find detailed information about shockwave therapy on this page. If you have any additional questions, please feel free to reach out to us.
Is there parking available at your clinic?
Certainly, we provide complimentary parking for our clients directly in front of the clinic. Alternatively, during peak times, additional parking is available near the TD Bank.
How do I cancel or reschedule an appointment?
Should you need to cancel or reschedule your appointment, simply give us a call at 604-579-0105 or access your booking online through our website. Please keep in mind that we require a 24-hour notice; failure to provide this notice may result in a charge.
Can you provide recommendations for at-home exercises or self-care routines?
Absolutely, our therapists are adept at offering personalized recommendations for at-home exercises and self-care techniques. These are designed to complement your in-clinic treatment and expedite your recovery process.
Should you have any further inquiries or require additional assistance, feel free to reach out to us. We're committed to helping you every step of the way!
